Terms of Service

Effective Date: July 26, 2026 | Last Updated: July 26, 2026

1. Introduction and Acceptance of Terms

Welcome to Ozvena. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "you," "your") and Ozvena ("Company," "we," "us," "our"), governing your access to and use of the Ozvena platform, website located at www.luxiapp.com, applications, tools, content, and all related services (collectively, the "Services").

By accessing our website, creating an account, downloading our application, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms, along with our Privacy Policy and any other policies incorporated herein by reference. These Terms apply to all visitors, registered users, subscribers, and any other individuals who access or use our Services.

If you are accessing or using the Services on behalf of a legal entity such as a company, organization, or other body, you represent and warrant that you have full legal authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to that legal entity.

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, including but not limited to Act No. 40/1964 Coll. (Civil Code), Act No. 513/1991 Coll. (Commercial Code), Act No. 22/2004 Coll. on Electronic Commerce, and all applicable European Union regulations and directives.

2. About Ozvena and Description of Services

Ozvena is a custom digital platform operated and made available to users through the website www.luxiapp.com. Our Services are designed to deliver a comprehensive and high-quality digital experience to our users, incorporating various tools, features, and functionalities tailored to meet individual and business needs.

The Services provided by Ozvena include, but are not limited to:

• Access to the Ozvena digital platform and its associated features
• User account creation, management, and personalization tools
• Content delivery, creation, and sharing functionalities
• Communication and collaboration tools available within the platform
• Customer support and assistance services
• Any additional features, tools, or functionalities we may introduce from time to time

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services, provided we act in good faith and within the scope permitted by applicable Slovak and European Union law.

Certain features of the Services may be subject to additional terms, conditions, or guidelines, which will be presented to you at the time of access to those specific features. Such additional terms are incorporated into these Terms by reference and form an integral part of this Agreement.

3. Eligibility and User Registration

To access and use the Services, you must meet the following eligibility requirements:

• You must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater
• You must have the legal capacity and authority to enter into binding contracts under applicable law
• You must not have been previously suspended or permanently removed from using our Services
• You must not be located in a country subject to applicable trade sanctions or embargoes

When creating an account with Ozvena, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at contact@luxiapp.com if you become aware of any unauthorized access to or use of your account.

You are fully responsible for all activities that occur under your account, whether or not you authorized such activities. Ozvena shall not be liable for any loss or damage arising from your failure to maintain the security and confidentiality of your account credentials.

4. User Obligations and Conduct

By using the Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable local, national, and international laws and regulations, including those of the Slovak Republic and the European Union. You agree to act in good faith and with respect toward other users of the platform.

You specifically agree to:

• Comply with all applicable laws, regulations, and these Terms at all times
• Provide truthful, accurate, and complete information when using the Services
• Respect the intellectual property rights of Ozvena and third parties
• Maintain a respectful and constructive attitude when interacting with other users or our support team
• Promptly report any bugs, vulnerabilities, or security issues you discover to us at contact@luxiapp.com
• Cooperate with us in any investigation relating to suspected misuse of the Services

5. Prohibited Activities

You agree that you will not, under any circumstances, engage in any of the following prohibited activities when using the Services:

Violation of any of the above prohibitions may result in immediate suspension or termination of your account, at our sole discretion, and may also expose you to civil and/or criminal liability under applicable Slovak and European Union law.

6. Intellectual Property Rights

All content, materials, features, and functionality available through the Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the platform, are the exclusive property of Ozvena or its licensors and are protected by applicable intellectual property laws, including those of the Slovak Republic, the European Union, and international treaties.

The Ozvena name, logo, trademarks, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Ozvena or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans mentioned on the platform belong to their respective owners.

Subject to your compliance with these Terms, Ozvena grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes only. This license does not include the right to:

• Reproduce, distribute, or publicly display any portion of the Services
• Modify, create derivative works from, or reverse engineer any part of the Services
• Use the Services for any commercial purpose without our express written consent
• Remove or alter any copyright, trademark, or other proprietary notices
• Sublicense or transfer your access rights to any third party

If you submit, post, or otherwise provide any content, feedback, suggestions, ideas, or other materials ("User Content") through the Services, you grant Ozvena a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with the operation and promotion of the Services.

You represent and warrant that you own or have the necessary rights to grant the above license for any User Content you submit, and that such User Content does not infringe upon or violate the rights of any third party.

7. Payment Terms and Subscription

Certain features or aspects of the Services may be offered on a paid or subscription basis. Where applicable, the following payment terms shall apply:

7.1 Pricing and Fees: All prices and fees for paid Services will be clearly communicated to you prior to purchase. Prices are stated in the applicable currency and may be subject to applicable taxes, including Value Added Tax (VAT) as required under Slovak law and EU VAT Directive 2006/112/EC.

7.2 Billing: By subscribing to any paid Service, you authorize Ozvena or our designated payment processor to charge your provided payment method on a recurring basis (monthly, annually, or as otherwise specified) until your subscription is cancelled. You are responsible for ensuring that your payment information remains accurate and up to date.

7.3 Cancellation and Refunds: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the paid Services until that date. Refund eligibility will be determined in accordance with applicable Slovak consumer protection law, including Act No. 102/2014 Coll. on Consumer Protection in Distance Selling, which provides consumers with the right to withdraw from a distance contract within fourteen (14) days without stating a reason.

7.4 Price Changes: Ozvena reserves the right to modify its pricing at any time. We will provide you with reasonable advance notice of any price changes. Your continued use of the paid Services after a price change becomes effective constitutes your acceptance of the new pricing.

7.5 Non-Payment: Failure to pay applicable fees may result in suspension or termination of your access to paid features of the Services.

8. Privacy and Data Protection

Your privacy is of paramount importance to us. The collection, processing, storage, and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of this Agreement. By using the Services, you acknowledge and consent to the practices described in our Privacy Policy.

Ozvena processes personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, "GDPR"), Act No. 18/2018 Coll. on Personal Data Protection of the Slovak Republic, and all other applicable data protection laws.

We are committed to protecting your personal data and maintaining appropriate technical and organizational security measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. OZVENA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content available through the Services
• Warranties that defects or errors will be corrected
• Warranties regarding the results that may be obtained from the use of the Services

Nothing in this section is intended to limit or exclude any rights you may have as a consumer under mandatory provisions of Slovak consumer protection law or applicable EU consumer protection directives, including but not limited to Directive 2019/770/EU on certain aspects concerning contracts for the supply of digital content and digital services.

Any content downloaded or otherwise obtained through your use of the Services is accessed at your own risk, and you will be solely responsible for any damage to your device, system, or data that may result from such download or use.

10. Limitation of Liability

To the maximum extent permitted by applicable law, including the laws of the Slovak Republic and applicable EU legislation, Ozvena, its directors, officers, employees, agents, partners, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of goodwill or reputation
• Cost of substitute services
• Any damages resulting from unauthorized access to or alteration of your transmissions or data
• Any other intangible losses

arising out of or in connection with your access to or use of (or inability to access or use) the Services, even if we have been advised of the possibility of such damages.

In no event shall Ozvena's total aggregate liability to you for all claims arising out of or related to the Services exceed the greater of: (a) the total amount paid by you to Ozvena in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

The limitations of liability set forth in this section shall not apply to the extent that any applicable mandatory provisions of Slovak or EU consumer protection law prohibit such limitations, including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Ozvena and its officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees and attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation
• Your use or misuse of the Services
• Your User Content, including any claim that your User Content infringes the intellectual property or other rights of any third party
• Your violation of the rights of any third party, including privacy rights
• Any dispute between you and another user of the Services
• Any fraudulent, negligent, or wilful misconduct on your part

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses.

12. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by Ozvena. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations or warranties regarding any third-party websites or services.

You acknowledge and agree that Ozvena shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party website or service. We strongly encourage you to review the terms of service and privacy policies of any third-party websites or services you visit.

13. Term and Termination

13.1 Duration: These Terms shall remain in full force and effect for as long as you access or use the Services or maintain an account with Ozvena.

13.2 Termination by You: You may terminate your account and cease using the Services at any time by contacting us at contact@luxiapp.com or by using the account deletion feature within the platform, where available. Termination of your account does not automatically entitle you to a refund of any fees paid, except as required by applicable Slovak consumer protection law.

13.3 Termination by Ozvena: We reserve the right to suspend, restrict, or permanently terminate your access to the Services, with or without prior notice, if:

• You have breached any provision of these Terms
• You have engaged in conduct that we reasonably determine to be harmful to us, other users, or third parties
• We are required to do so by law or a competent authority
• We decide to discontinue the Services or any part thereof
• You fail to pay any applicable fees when due

13.4 Effect of Termination: Upon termination of your account or these Terms for any reason: (a) your license to use the Services will immediately cease; (b) you must immediately stop using the Services; (c) provisions of these Terms that by their nature should survive termination (including intellectual property rights, limitation of liability, indemnification, and governing law provisions) shall survive and remain in full force and effect.

14. Changes to Terms of Service

Ozvena reserves the right to modify, update, or replace these Terms at any time in its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you in advance, which may include sending an email to the address associated with your account, displaying a prominent notice on the platform, or through other appropriate communication channels.

Your continued access to or use of the Services after any changes to these Terms become effective constitutes your acceptance of and agreement to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services and, if applicable, cancel your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available at www.luxiapp.com.

15. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, their subject matter, formation, breach, performance, or termination, or your use of the Services, shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions.

The parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms.

Subject to the dispute resolution provisions below, any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic. If you are a consumer resident within the European Union, you may also have the right to bring proceedings in the courts of your country of habitual residence, as provided by Regulation (EU) No 1215/2012 (Brussels I Recast Regulation).

16. Dispute Resolution

16.1 Good Faith Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the matter through good faith negotiation. You should contact us at contact@luxiapp.com to initiate this process. We will endeavor to respond to your concern within thirty (30) days of receipt.

16.2 Mediation: If the dispute is not resolved through direct negotiation within sixty (60) days, the parties may agree to submit the dispute to mediation before a mutually agreed-upon mediator in accordance with applicable Slovak mediation law, including Act No. 420/2004 Coll. on Mediation.

16.3 Court Proceedings: If the dispute is not resolved through negotiation or mediation, either party may submit the dispute to the competent courts of the Slovak Republic as specified in Section 15 above.

16.4 Consumer Alternative Dispute Resolution: If you are a consumer resident in the European Union, you have the right to use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. You may also contact the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia) or other relevant consumer protection authorities in your jurisdiction.

16.5 Class Action Waiver: To the extent permitted by applicable law, you agree that any dispute resolution proceedings shall be conducted on an individual basis and not as part of a class, collective, or representative action.

17. Force Majeure

Ozvena shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, governmental actions, strikes or labor disputes, power outages, internet or telecommunications failures, or any other event constituting force majeure under applicable Slovak law.

In the event of a force majeure event, we will make reasonable efforts to notify you and to resume normal operations as quickly as practicable.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction or other authorized body to be invalid, illegal, unlawful, void, or unenforceable under the laws of any applicable jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect and shall be construed to give effect to the original intent of the parties as closely as possible.

The invalidity, illegality, or unenforceability of any particular provision in any jurisdiction shall not affect the validity, legality, or enforceability of any other provision of these Terms, nor the validity, legality, or enforceability of that provision in any other jurisdiction.

19. Waiver

No failure or delay by Ozvena in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Any waiver by Ozvena of a breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, guidelines, or supplemental terms expressly incorporated herein by reference, constitute the entire agreement between you and Ozvena with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Ozvena. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Ozvena may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction.

21. Electronic Communications

By using the Services and providing your email address, you consent to receive electronic communications from Ozvena, including notices, disclosures, and other communications related to your account and the Services. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable Slovak and EU law.

22. Accessibility

Ozvena is committed to making the Services accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards and guidelines. If you experience any difficulty accessing or using the Services, please contact us at contact@luxiapp.com and we will make reasonable efforts to assist you.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or the Services, please do not hesitate to contact us through any of the following channels:

We endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters related to security or data protection, please mark your communication as urgent.